Custom Booking Platform for a Multi-Location Clinic Chain
One platform replaced phones, 3 calendars, and spreadsheets, cutting no-shows by 41% across 12 clinics.
30% → 17.7%
No-Show Rate
+63%
Online Bookings
25+/week
Admin Hours Saved
12 of 12
Locations Onboarded
The Problem
A 12-location clinic chain juggled bookings across phone calls, three different calendar tools, and spreadsheets. Double-bookings were weekly events, no-show rates hit 30%, and head office had zero visibility into utilization across locations.
Key challenges the client faced
- Bookings scattered across phones, 3 calendar tools, and spreadsheets
- 30% no-show rate with no reminder system
- Head office blind to utilization across 12 locations
Our Approach
We built a unified booking platform: patient-facing online scheduling with real-time availability per location, automated SMS/email reminders, and a central dashboard showing utilization, revenue, and no-show trends. Staff migrated location by location with zero booking downtime.
How Obix Digital solved it
- 1Online booking with live availability across all 12 locations
- 2Automated SMS + email reminder sequences with one-tap rescheduling
- 3Central operations dashboard: utilization, revenue, and no-show analytics
Timeline
14 weeks
Services Used